Privacy, explained with care

This Privacy Policy explains how Navigating Healthcare LLC (“Navigating Healthcare,” “we,” “us,” or “our”) handles information when you visit this website or contact us through a phone number or email link shown here.

This policy applies to this public website. A separate written service agreement or privacy notice may apply if you become a client or engage us for consulting services.

We may receive the following categories of information:

• Information you choose to provide. When you call or email us, this may include your name, contact details, organization, and the information you include in your message—including health, caregiving, insurance, or facility information you decide to share.
• Basic website data. Our hosting and network providers may process information such as IP address, browser and device type, requested pages, referring page, and date and time of access to operate, secure, and troubleshoot the site.

This website does not currently provide user accounts, online payment, or a web-based intake form. We do not currently use advertising pixels or behavioral advertising on this site.

We may use information to:

• respond to questions and consultation requests;
• evaluate whether and how our services may fit your needs;
• provide healthcare navigation, education, advocacy, wellness, or consulting services;
• operate, protect, maintain, and improve this website and our communications;
• keep appropriate business records and enforce our agreements; and
• comply with applicable law and protect safety, rights, and property.

This public website is not a patient portal, and ordinary email may not be secure. Please avoid sending sensitive medical records, Social Security numbers, payment-card details, or other highly confidential information by email unless we have agreed on an appropriate way to receive it.

Health information sent through a public website or ordinary email may not receive the same legal protections as medical records maintained by a healthcare provider or health plan. If a separate client relationship requires different privacy or security terms, those terms will be addressed in the applicable service agreement or notice.

Do not use this website or email for an emergency. Call 911 or seek immediate assistance from an appropriate medical professional.

We do not sell your personal information.

We may disclose information:

• to vendors that support our website, email, communications, recordkeeping, or other business operations, subject to appropriate obligations;
• to a person or organization you ask or authorize us to involve;
• when required by law, legal process, professional obligations, or a valid government request; or
• when reasonably necessary to protect a person's safety or the rights, property, and security of Navigating Healthcare or others.

We retain information for as long as reasonably necessary for the purposes described in this policy, to provide services, maintain business and legal records, resolve disputes, and meet applicable obligations. Retention periods vary based on the information and why it was collected.

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No website, email system, or method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You may ask us to update or correct contact information you have provided, request that we stop non-essential communications, or ask a question about our handling of your information. Some information may need to be retained when required by law or for legitimate business records.

To make a request, email us at Navigatinghealthcare25@gmail.com. We may need to verify your identity before completing a request.

This site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

The site may link to research, government resources, social platforms, or other third-party websites. Their privacy practices and content are governed by their own policies, not this one.

We may update this policy as our website, services, or legal obligations change. The effective date at the top shows when the current version took effect.

Questions about this policy may be sent to Navigatinghealthcare25@gmail.com.